Remember my rant about hard drive capacity? My company recently bought a "750GB" Seagate hard drive, but when I installed it, it was only 698GB. I had also bought a 2TB Western Digital MyBook Live drive, which, strangely enough, on comuputers reports as a total capacity of - 2TB. Hmm. What is going on here?
So I opened a support case with Seagate, and this is the response, which I was totally expecting:
My response? I'll bet you 1 GigaDollars it falls on deaf ears.
What followed was several more e-mails - oh, how shall I say it? Have you ever written a program that does something, and loops back waiting for a condition that never happens? It is called an endless loop. One e-mail says "I don't think you were sent the link explaining Binary to Decimal conversion" at which I reply yes, but that doesn't solve the problem, followed by "this guy's blog explains the discrepancy" - each answered by a different person, none of whom were ever involved in the conversation more than once. I have this picture in my head of a large tech support team, passing this one around, and the handful of other pain-in-the-ass e-mails they get from people like me, waiting for us to give up. Well, guess I've proven my point - but at least I bothered them a bit.
Now, here's something interesting. Tuesday June 18 is now more than 3 months after the issue was closed out., I get this:
Sent: Tuesday, June 18, 2013 9:49
To: Jay Imerman
Subject: Seagate - Request for Customer Feedback